These terms and conditions govern your use of the Daxa Health and Beauty website (“daxaspa.com”) and your relationship with www.daxaspa.com (“we”, “our” and “us”).
Please read these terms and conditions very carefully as they affect your rights and liabilities under the law. By using www.daxaspa.com you agree to be legally bound by these terms and to link to our site only through our homepage.
These terms and conditions constitute the entire agreement between us with respect to our Website and supersede all prior communications and agreements between us, whether electronic, oral or written, concerning the subject matter contained in our Website.
A printed version of these terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
You may save these terms and conditions for your future reference by clicking on “save” and print a copy of them by clicking on “print”.
The www.daxaspa.com website is owned and operated by Daxa Health and Beauty (“we”, “our” and “us”), by proceeding to use this site you agree to link to our site only through our homepage and you agree not to link to other pages of our site without obtaining prior written permission from Daxa Health and Beauty.
We try to make sure that the content and information on www.daxaspa.com website is as accurate as possible. If you notice any errors, please let us know. Send us an email by clicking here.
We try to make sure that the information you see on www.daxaspa.com website is everything you could possibly want from us. If there is anything which you think we can improve, please email us by visit the “Contact Us” section if you have a general enquiry, customer service related enquiry or anything else which you would like to tell us about. For enquiries directly relating to the www.daxaspa.com website, you can get in touch with us by clicking here. Alternatively you can write to the following address Daxa Health and Beauty, Hillside, The Wharf, Braunston, Daventry, Northampton, NN11 7JQ From time to time you may be asked to register your details with us, in order to receive products or services or to enter competitions. When you do, additional terms and conditions will apply.
Data Protection and Privacy
Registering your personal details
From time to time you may be asked to register your details with us in order to receive information from us and/ or in order to receive products or services or enter competitions. Please ensure that the details you provide to us are correct and complete and inform us immediately of any changes to the information that you provided when registering.
You can access and update much of the information you have provided us with in the “Your Account” area of the website. www.daxaspa.com, reserves the right to refuse access to the site, terminate accounts, remove or edit content or cancel orders and/ or bookings at our discretion.
If you choose to access any forum provided by www.daxaspa.com then there may be other guidelines or rules, which you will have to abide by. For example, if you enter any community area we expect all our users to behave in a respectful way to other users. These guidelines or rules will be made clear when they apply.
Advertising and Sponsorship
Part of the www.daxaspa.com site may contain advertising and sponsorship by third parties. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the www.daxaspa.com website complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
This Website may include hyperlinks to Websites operated by other parties or resources, advertisements or sponsorships either directly or through our contractual partners and content posted by visitors to our Website. If you decide to access other websites, then you will be leaving www.daxaspa.com. We are not responsible for examining or evaluating them or their content and their inclusion does not imply our endorsement of their content. We are therefore not responsible for the content of external Internet sites that link to this Website or which are linked from it and for any dealings which you may have or the consequences of such dealings with the operators of those sites. We will not be responsible for the products or services available from such sites. We will not be responsible for any loss or damage suffered by you in linking to any other site or sites and we will not incur any liability in respect of the content of any site accessed through a hyperlink contained on the website. Nor are we responsible for any content posted to this Website by visitors.
Access to [your user account with us and] the material available on our Website will be gained by using the username and the password selected by you during the registration procedure. You are responsible for maintaining the confidentiality of your account and the proper use of your username, password and account and for restricting access to your computer to prevent unauthorised access to your account. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately on 01788 226 227 if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
You agree to accept responsibility for all activities that occur under your account or password. In order to assist us with our security policy, you should not leave your computer terminal unattended while you are logged on to our Website and should ensure that it is switched off each time you have finished.
We reserve the right to refuse service or terminate your account if we suspect an unauthorised person is attempting to access it.
Access to www.daxaspa.com
We will endeavour to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
All content included on the website, such as text, graphics, logos, page headers, scripts, service names, service marks, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Daxa Health and Beauty its affiliates, other companies within its content suppliers and is protected by United Kingdom and international copyright, trademark and other intellectual property rights. No rights are granted to use any of them without the prior written consent. All software used on this website is the property of Daxa Health and Beauty, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws. It is published by us and may not be reproduced other than by downloading and viewing on a single CPU and/ or printing a single hard copy for private or internal business purposes only. www.daxaspa.com grants you a limited licence to access and make personal use of this website. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without prior written consent.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Homepage ofwww.daxaspa.com as long as the link does not portray www.daxaspa.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any www.daxaspa.com logo or other proprietary graphic or trademark as part of the link without our express written consent. Please do not link directly to any other pages on this Website. We cannot accept any responsibility or liability for access to or the material on any site which is linked from or to this Website.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
Any unauthorised use terminates the permission or licence granted by www.daxaspa.com.
Any framing of this Website is prohibited. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of www.daxaspa.com and its affiliates without express written consent.
Any infringement of our rights will result in appropriate legal action.
Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information.
If you do post content or submit material, and unless we indicate otherwise, you grant www.daxaspa.com and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant www.daxaspa.com and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to www.daxaspa.com, at the request ofwww.daxaspa.com.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to www.daxaspa.com
(i) the content and material is accurate;
(ii) use of the content and material you supply does not breach any applicable www.daxaspa.com policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).
You agree to indemnify www.daxaspa.com and its affiliates for all claims brought by a third party againstwww.daxaspa.com or its affiliates arising out of or in connection with a breach of any of these warranties.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
When using www.daxaspa.com you agree:
• not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the site
• to be entirely responsible for and keep secret any password used by you. You should change your password if you believe it is no longer secret
• not to post, distribute or otherwise upload any illegal, defamatory, offensive, infringing, obscene, threatening, abusive, indecent or otherwise unlawful or objectionable material or information or send any chain letters, mass mailings, junk mail, ‘spamming’ material or any other form of bulk communication or commercial solicitation
• not to post, distribute or otherwise upload any computer viruses, macro viruses, Trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data or personal information
• not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individuals’ privacy rights; not to impersonate any person or entity or mislead as to the origin of any content; not to make any unauthorised, false or fraudulent orders, bookings or request for services
• not to transmit material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
• not to obtain or attempt to obtain unauthorised access to the site
• not to send any material which consists of or contains software viruses
• not do, cause or permit anything to be done that may infringe, damage or interfere with any intellectual property rights of Daxa Health and Beauty or any of our associated companies or third parties. Also, not to do anything that is otherwise unlawful or which may cause any liability for us or any other subsidiary company or affiliate associated with Daxa Health and Beauty
If you send us or post any material or other information to www.daxaspa.com you agree that Daxa Health and Beauty will not treat this information as confidential and we will be free to keep and republish this information and reuse it as we see fit. You agree to give up your rights to be identified as the author of this information and to object to any use of this information by us
You understand that you, and not www.daxaspa.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
Breach of these terms and conditions
If we consider that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the www.daxaspa.com site we reserve the right to:
• warn you via e-mail that you have breached these terms, and ask you to stop such conduct
• delete any material or content which you may have posted without notice to you
• discontinue your membership to www.daxaspa.com and/or any other related subscriptions to additional services offered
If your conduct on or use of www.daxaspa.com site causes us loss, damage or other costs, you shall be responsible for reimbursing those costs.
When you visit www.daxaspa.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights. Content on website
The content on our website does not form part of any Contract.
We reserve the right to make any changes in any of the content on our website.
Any minor/ other error or omission on our Website or in any document or information issued by us or displayed on our Website shall be subject to correction without any liability on our part.
This Website is for information only. We have used reasonable care and skill in compiling its contents but make no warranty (express or implied) as to the nature or accuracy of any material on this Website.
All product descriptions and content on our website or otherwise issued by us are intended merely to present a general idea of our goods and services. If you require any further details, please contact us by email, providing details of the additional information needed.
When visiting our webpages, we would like to use tracking technologies which record information about you automatically. This can include using a “cookie” which would be stored on your browser. However, we will not do this unless you give to us your express permission for this to happen. If we cannot use such technology it is possible that certain functionality of this site might be affected and you might not be able to access certain Webpages. This information does not identify you personally. We automatically collect and store only the following information about your visit:
• the internet domain and IP address from where you access our Website
• the type of browser software and operating system used to access our Website
• the date and time you access our Website
• the pages you enter, visit and exit our Website from
• if you linked to our Website from another Website, the address of that Website
We use this information to help us identify click stream patterns, to improve our Website and to learn about the number of visitors to our Website and the types of technology our visitors use. We only use this information to ensure that our Webpages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience. Currently our Webpages are optimised for the Internet browser(s): Internet Explorer 7 and above, Mozilla Firefox, Opera and Safari. We do not track or record information about individuals and their visits.
Limitation of Liability
Your attention is drawn specifically to this paragraph.
If anything which we do, or fail to do due to our negligence, causes death or personal injury, then our liability shall be unlimited. Nothing in these terms and conditions affects your legal rights as a consumer.
We take reasonable steps to ensure a fast and reliable service but we cannot be held responsible for:
the security of the www.daxaspa.com website
for any damage, loss of, or corruption of any data, information or material or viruses that may infect your computer equipment or other property
breach of security by hackers as a result of your use of the www.daxaspa.com website
This Website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that our services via this Website will be available at any particular time or that your access to our Website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the Website or its services for any reason.
If you are accessing our Website and services in the course of a business, all implied warranties and conditions are excluded to the maximum extent permitted by law.
We shall not be liable for any losses you suffer as a result of unauthorised access to your account until such time as you have informed us of any unauthorised or possible unauthorised use of your username and password or of a breach of security.
We shall not be responsible for any claim, loss of profit, revenue, contracts, loss or corruption of data or information, loss of production, loss or depletion of goodwill or any indirect, incidental or consequential loss, costs or expenses whatsoever arising out of or in any way connected to your use of our Website, your use of or failure to use our Website or our failure to deliver services contained on our Website. This includes any information, products or services obtained through, or any contract entered into through, www.daxaspa.com.
While we have taken all reasonable steps to ensure the accuracy and completeness of the information on this website, we give no warranty and make no representation concerning the accuracy or completeness of the content of this website. Consequently, we accept no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this website.
We shall not be liable in respect of losses or damages arising out of changes made to the content of this website by unauthorized third parties.
This website contains links to other websites which are hosted and maintained by third parties. We have no control over the content or security of any such site. You link to such websites at your own risk and we make no representations regarding the content of any such website. We cannot be liable for any loss or damage which may arise from the use of such third party websites.
If you are accessing our Website in the course of a business, you agree to indemnify us and to keep us indemnified from all or any liability or damages we incur in contract, tort or otherwise towards a third party as a result of your use of this Website or any of the services accessible through your user account.
Our customer comments/feedback policy
This Website and the services available on it are provided by Daxa Health and Beauty. We are continuously striving to meet the highest quality standards in the delivery of the service we provide to our customers. As part of our ongoing commitment to improve the delivery of our service we welcome any feedback, both positive and negative, from our clients on their experience, enabling us to make improvements where necessary.
We aim to provide efficient and effective service and take any problems that do arise very seriously indeed to ensure that any problems our customers may have are identified quickly and dealt with in accordance with our customer comment/feedback handling procedure.
If you have cause for comment during your visit to Daxa Health and Beauty we request that, in the first instance, you raise any issues with the Manager of Daxa Health and beauty on the day of your visit. We take all issues raised extremely seriously; by communicating your dissatisfaction at the time of your visit it gives us an opportunity to resolve your concern effectively and efficiently that day. In the unlikely event that we are unable to resolve the issue on the day we request that you put your comments in writing for the attention of Customer Services and send to:
Daxa Health and Beauty, Hillside The Wharf, Braunston, Daventry, Northampton, NN11 7JQ
We will investigate your feedback in accordance with an internal written procedure which involves:
acknowledging any feedback and responding in full within 14 days or, if that is not possible, letting you know within that time when we will be able to respond fully
carrying out a full review of your comments
responding to you with our views on your comments and how we propose to resolve it
All bookings must be paid for 10 days in advance of your visit. For bookings made within 10 days of arrival payment must be received at the point of booking, in order to guarantee the reservation.
Treatment Times and Scheduling
We require all treatment hours to be booked prior to your visit.
Please Note: It is the client’s responsibility to be ready for their treatment at the allocated time. Daxa Health and Beauty can not be held responsible for any delays the client experiences in getting to the spa and if a client misses their treatment appointment due to arriving late, then Daxa Health and Beauty can not guarantee being able to re-schedule their treatment. Where possible, we will always try to re-schedule any missed treatments, however, this will depend on the capacity on the day and the client may face losing their treatment without a refund.
Cancellation and Refunds
48 hours notice must be given to change the date of a booking without penalty. Changes to redemption dates made within the period of 48 hours of the booking shall attract a postponement fee of up to 50% of the cost of the package/treatment booked. If the new date for the booking falls outside any existing validity period, it is up to the discretion of Daxa Health and Beauty if the booking will be validated or not.
Changing a booked date amounts to a cancellation, so once your booking has been made you may incur cancellation charges if you have to re-book. Daxa Health and Beauty cannot be held responsible for instances where treatments are either shortened or cancelled as a result of late arrival; in these instances no refund will be given.
Sometimes we have to cancel a booking for reasons beyond our control, such as building restrictions. We will do our best to notify you as soon as possible and will do everything we can to offer you an alternative date or time. We regret that, in these circumstances, Daxa Health and Beauty cannot offer a refund on any expenses you may incur in relation to the cancelled booking.
A full refund will be offered for any cancellation requests received at least 48 hours (excluding weekends and Bank holiday) in advance of your booked appointment. Failure to notify Daxa Health and Beauty of a cancellation will result in no refund being offered. Refunds are always made to the person who made the booking, if originally purchased by credit or debit card, the refund will be credited to the same card. If the card has expired you will need to request a refund in writing, quoting details of a new card.
If the booking has been made directly from a Daxa Health and Beauty, a refund can only be obtained by returning to the place of booking, together with the confirmation email from Daxa Health and Beauty.
Refunds or re-bookings will not be made where cancellation is due to:
Pregnancy and childbirth if delivery is expected within 3 months of the date of the booking
The existence of any condition or set of circumstances or aggravation of any disability, condition or illness which originated prior to the date of booking the treatment/ facility and which has required medical treatment within 6 months of the date of the booking.
Validity and Refund of Gift Cards
Daxa Health and Beauty Gift Vouchers contain a monetary amount that can be redeemed against anything from Daxa Health and Beauty including spa packages, treatments and products. Gift Vouchers may be exchanged for goods of a higher price than the voucher balance on payment of the difference. If you do not spend the entire amount then the remaining balance will be updated after each transaction for future purchases. The balance cannot be exchanged for cash or credit.
Unless otherwise stated, Gift Vouchers are valid 6 months from purchase. Some promotional spa packages and treatments purchased on a Gift Voucher may have a specific booking or “Expire by” deadline – in which case the Gift Voucher may expire before 6 months from purchase – in such cases the expiry date will be clearly communicated on the Gift Voucher you receive.
Any remaining balance on your Gift Voucher will be cancelled on expiry of the validity period. Gift Voucher should not be treated as cash. Please Note: that Gift Vouchers can not be refunded in return for cash or products. In the event of a customer wanting to exchange the contents of the Gift Voucher i.e. any specific spa package or treatment that the Voucher was purchased for, then the Gift Voucher will be changed to another Gift Voucher at the same or lower monetary amount, however, this will be at the discretion of Daxa Health and Beauty and the expiry date will remain the same to the original Gift Voucher purchased.
Daxa Health and Beauty will not be liable for lost, damaged or stolen vouchers and voucher cannot be replaced. How to Use: voucher can be redeemed via www.daxaspa.com online purchases or telephone. Please ask for more information.
We reserve the right to make changes to our website, policies, and to make amendments and/ or modifications to these Terms and Conditions of Use and Access of the Website at any time which will take effect immediately. You will be subject to the terms and conditions in force at the time that you use the Website or that you order goods from us, unless any change to these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If you do not agree, at any time, to be legally bound by all the terms and conditions, please do not access and/ or use www.daxaspa.com.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
If any provision contained in these terms and conditions is determined to be invalid or unenforceable the remainder of the terms and conditions shall not be affected.
The services have been prepared in compliance with the laws of England and Wales and are not suitable for use in other parts of the United Kingdom or overseas. You should seek appropriate legal advice if you are unsure as to which country’s law or jurisdiction applies to your circumstances.
None of the services may be used for any purpose in connection with people or property in any countries other than England and Wales.
Our Website is operated and controlled from the United Kingdom and these terms and conditions and your use of this Website are governed by and construed in accordance with the laws of England and Wales. Unless you are using our Website and services as a consumer, by agreeing to these terms and conditions you consent to all disputes arising out of or relating to your use of this Website being governed by and construed in accordance with the laws of England and Wales and decided only by the courts of England and Wales. If you are accessing this Website from another jurisdiction it is your responsibility to ensure compliance with the laws that apply to that jurisdiction.
These terms and conditions constitute the entire agreement between us with respect to our Website and the services we provide, through it and supersede all prior communications and agreements between us, whether electronic, oral or written, concerning the subject matter contained in our Website. A printed version of these terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
You are not permitted to assign your rights under these terms and conditions. All rights reserved under the Contracts (Rights of Third Parties) Act 1999.
The www.daxaspa.com site is owned and operated by Daxa Health and Beauty, Hillside, The Wharf, Braunston, Daventry, Northampton, NN11 7JQ
If you have any questions about these terms and conditions or this website please click here. Alternatively, you can email us at email@example.com or write to us at our registered office address given above. Visit the “Contact Us” section if you have a general enquiry, customer service related enquiry or anything else which you would like to tell us about.